Last Updated: June 5, 2022

At EquineRx, your trust is paramount. For over a decade, we’ve been dedicated to providing high-quality veterinary medications and performance supplements for horses, racehorses, camels, and other sporting animals, serving customers globally from our base at 46 Albe Dr, Newark, DE 19702. While our physical store is important, our primary business front is our website, EquineRx.net.

We understand the importance of your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website.

What Personal Data We Collect and Why We Collect It

When you visit or interact with EquineRx.net, we may collect certain types of information. This data helps us to provide you with a seamless and secure experience, prevent spam, and improve our services.

1. Comments

When visitors leave comments on our site, we collect the data shown in the comments form. This includes the content of your comment, your name, email address, and optionally your website.

Additionally, we collect your visitor’s IP address and browser user agent string. This information is used to help us detect and prevent spam, ensuring our comment section remains a valuable and clean resource for our community.

Gravatar Service: An anonymized string, known as a hash, created from your email address may be provided to the Gravatar service. This allows us to check if you are using Gravatar for your profile picture. The Gravatar service’s privacy policy can be found at https://automattic.com/privacy/. Once your comment is approved, your Gravatar profile picture (if you use one) will be visible to the public in the context of your comment.

2. Media

If you upload images to our website, please be mindful of embedded location data. We advise against uploading images that include embedded location data (EXIF GPS). Visitors to the website may be able to download and extract any location data from images publicly available on the site.

3. Cookies

We use cookies to enhance your experience on EquineRx.net. Cookies are small files stored on your device that help our website remember certain information about your visit.

  • Comment Cookies: If you leave a comment on our site, you may choose to opt-in to saving your name, email address, and website in cookies. These are for your convenience, so you don’t have to re-enter your details every time you leave another comment. These specific cookies will last for one year.
  • Temporary Login Cookies: If you have an account and log in to our site, we set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is automatically discarded when you close your browser.
  • Login & Display Preference Cookies: When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies typically last for two days, while screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out of your account will remove the login cookies.
  • Article Edit/Publish Cookies: If you edit or publish an article on our site, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., videos, images, articles, etc.) from other websites.

Embedded content from other websites behaves in the exact same way as if you, the visitor, have directly visited the other website. Please be aware that these external websites may:

  • Collect data about you.
  • Use cookies.
  • Embed additional third-party tracking.
  • Monitor your interaction with that embedded content.

This includes tracing your interaction with the embedded content if you have an account and are logged in to that specific external website. We encourage you to review the privacy policies of any third-party websites you interact with through embedded content.

5. Contact Forms & Your Data

When you submit information through our contact forms, such as inquiries via email to info@equinerx.net, we collect the data you provide to address your query and for record-keeping purposes. This information is used solely to respond to your request and improve our customer service.

How Long We Retain Your Data

The duration for which we retain your personal data depends on the type of data and your interaction with our site.

  • Comments: If you leave a comment, the comment and its associated metadata are retained indefinitely. This allows us to automatically recognize and approve any follow-up comments, rather than holding them in a moderation queue.
  • Registered Users: For users who register an account on our website (if this feature is available), we store the personal information they provide in their user profile. All registered users can see, edit, or delete their personal information at any time, with the exception of their username, which cannot be changed. Our website administrators also have access to see and edit this information for site maintenance and support.

What Rights You Have Over Your Data

We believe you should have control over your personal data. If you have an account on this site, or have left comments, you have the following rights regarding your personal data:

  • Right to Access: You can request to receive an exported file of the personal data we hold about you. This includes any data you have directly provided to us.
  • Right to Erasure: You can request that we erase any personal data we hold about you. Please note that this right does not include any data we are legally or administratively obliged to keep for purposes such as billing, legal compliance, or security.

To exercise these rights, please contact us at info@equinerx.net.

Where We Send Your Data

Visitor comments submitted to EquineRx.net may be checked through an automated spam detection service. This helps us maintain a secure and relevant commenting environment for all users.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us.

Email: info@equinerx.net

Address: 46 Albe Dr Newark, DE 19702