Shipping Information: Delivering EquineRx to Your Door

At EquineRx, we understand that getting your veterinary medications and performance supplements to you quickly and reliably is paramount. For over a decade, we’ve been proudly serving horse, racehorse, camel, and other sporting animal owners worldwide from our base at 46 Albe Dr, Newark, DE 19702. Our commitment to your animal’s health extends to our efficient and dependable shipping process.

Whether you’re in the United States or anywhere else in the world, we’re dedicated to ensuring your EquineRx order arrives safely and on time.

Where We Ship

EquineRx offers comprehensive shipping services to a wide range of locations:

  • United States: We ship to all states and territories within the U.S.
  • International: We proudly ship our products all over the world. Our experienced team manages international logistics to ensure a smooth delivery process, no matter your location.

Shipping Process & Times

Once you’ve placed your order with EquineRx, here’s what you can expect:

  • Order Processing: We strive to process all orders promptly. Most orders are processed and dispatched within 1-2 business days of purchase. Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • Shipping Confirmation: Once your order has shipped, you’ll receive a shipping confirmation email. This email will include your tracking number and a link to track your package’s journey.
  • Estimated Delivery Times: Delivery times vary based on your location and the shipping method selected at checkout.
    • Domestic (USA): Standard shipping typically takes 3-7 business days. Expedited options may be available for faster delivery.
    • International: International shipping times can range from 7-21 business days, depending on the destination country’s customs procedures and local postal services. Please be aware that customs delays are outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, your shipping destination, and the chosen shipping method. You’ll see the exact shipping charges before you complete your purchase.

Customs, Duties, and Taxes (International Orders)

For all international orders, please be aware of the following:

  • Recipient Responsibility: The recipient is responsible for any customs duties, taxes, or import fees that may be levied by the destination country’s customs authorities. These charges are not included in the item price or shipping cost calculated at checkout.
  • Customs Declarations: EquineRx will accurately declare the contents and value of your package on all customs forms.
  • Delays: Customs processing can sometimes cause delays beyond our original estimated delivery times. We recommend checking with your local customs office for more information regarding potential duties or import restrictions for veterinary products in your country.

Tracking Your Order

Every EquineRx order comes with tracking. You can track your package’s progress using the tracking number provided in your shipping confirmation email. If you have any issues tracking your order or require further assistance, please contact us.

Important Considerations

  • Accurate Shipping Information: Please ensure your shipping address is accurate and complete to avoid delays or misdeliveries. We cannot be held responsible for orders shipped to incorrectly provided addresses.
  • Delivery Issues: If your package is lost or damaged during transit, please contact us immediately at info@equinerx.net. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • Product Restrictions: Some products may have restrictions on international shipping due to regulations in certain countries. If we are unable to ship a specific product to your location, we will notify you promptly and offer a full refund or alternative solution.

Need Assistance with Your Shipment?

Our dedicated customer support team is here to help with any shipping-related questions or concerns.

Please don’t hesitate to contact us at: info@equinerx.net

We’re committed to making your EquineRx experience as seamless as possible, from purchase to delivery.